FAMILY SHOP 18
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Simply The Best Buy Online... Every Day You Get New Style & New Fashion...

Customer Service

Shipping & Delivery

Can I track my order?

Once your order is shipped, you will receive an email notification from the Courier that is handling the order for your country. Click here to find out which Courier will deliver your parcel.

If you are a registered user login to obtain your order status update.

If you have any questions about tracking your shipment, please Contact Us!

Privacy & Security
We don't sell or rent your personal information to third parties for their marketing purposes without your evident consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of the most important assets. We store and process your Information on computers located in India and abroad that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Website.

Returns & Replacements

What is your return policy?

  1. Terms can be returned if 
    The product is damaged, defective or has any other problem In such a case we will replace the product for you free of cost. You need to only inform us within 48 hours, and we will schedule a pick up and replace the product as soon as possible. In order to successfully complete this process and get your replacement product, you will need to get in touch with Customer Care and follow the terms and conditions mentioned below. In case the product is out of stock or is irreplaceable, we will offer you store credit or refund depending on the product.
  2. Not satisfied with product
    If for some reason you are not satisfied with your purchase, we will gladly accept your return as long as it meets the terms and conditions. To avail this please contact our Customer Care within 7 working days of receiving the product and follow the terms and conditions to receive your store credit/refund. While we are happy to provide our services and initiate the pick-up, we request that the shipping costs for the return be borne by the customer. You can either use our pre-approved couriers to dispatch the shipment yourself or you can ask us to initiate the pickup in which case, the shipping costs will be deducted from your refund.
  3. Order cancellation 
    For orders that are cancelled before they have left our warehouse, we will issue a full refund. However if it is already in transit, we cannot issue a cancellation. You can refer to the Returns and Replacements Policy for further action. Items cannot be returned if
  • They are custom made
  • They are furniture products
  • You have purchased them during a Flash Sale
Ordering

What shipping options are available to me?

COD (Cash On delivery) and Online payment Both are available for order to find out what shipping options are available for your country with the related cost and lead times.

 

Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express and also COD option are available. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Taxes

All Tax are Included 

Promotions & New Products

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders

To view your order history please click on the 'My Account' link at the top of the page.

If your order has been placed and you would like to make a change, please contact us immediatley during trading hours on +91 8010614774  or by email sales@familyshop18.com and provide your Name, Email, Order number and the item Name, Size and Colour you would like ammended. If you rorder has already been sent and you would like it ammended, please follow instructions under our 'Returns & Exchanges' policy.

Updating Account Information

You can change your personal information, including your user ID, email address, password, secret question, phone number, PIN, and more from the Personal Information section of My familyshop18.

To change your personal information:

  1. Click My account at the top of the page. You may be asked to sign in.
  2. Click the Account tab.
  3. Click the Personal Information link.
  4. On the left side of the page, click the Edit or Add link next to any information you want to update.
  5. Update the information, and then click the appropriate button to save your updates.