FAMILY SHOP 18
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Returns & Replacements Policy

  1. Terms can be returned if 
    The product is damaged, defective or has any other problem In such a case we will replace the product for you free of cost. You need to only inform us within 48 hours, and we will schedule a pick up and replace the product as soon as possible. In order to successfully complete this process and get your replacement product, you will need to get in touch with Customer Care and follow the terms and conditions mentioned below. In case the product is out of stock or is irreplaceable, we will offer you store credit or refund depending on the product.
  2. Not satisfied with product
    If for some reason you are not satisfied with your purchase, we will gladly accept your return as long as it meets the terms and conditions. To avail this please contact our Customer Care within 7 working days of receiving the product and follow the terms and conditions to receive your store credit/refund. While we are happy to provide our services and initiate the pick-up, we request that the shipping costs for the return be borne by the customer. You can either use our pre-approved couriers to dispatch the shipment yourself or you can ask us to initiate the pickup in which case, the shipping costs will be deducted from your refund.
  3. Order cancellation 
    For orders that are cancelled before they have left our warehouse, we will issue a full refund. However if it is already in transit, we cannot issue a cancellation. You can refer to the Returns and Replacements Policy for further action. Items cannot be returned if
  • They are custom made
  • They are furniture products
  • You have purchased them during a Flash Sale